FAQ

⟡How long does delivery take?

⟡ Dubai: 3–7 business days

⟡ GCC countries: 5–10 business days

 

⟡What are the delivery charges?

⟡ United Arab Emirates: AED 30

⟡ Qatar: AED 85

⟡ Saudi Arabia: AED 95

⟡ Oman: AED 85

⟡ Bahrain: AED 85

⟡ Kuwait: AED 95

 

⟡Can I request a different length?

Yes. If you would like to adjust the length, please contact us via Instagram direct message or Whatsapp with your order number and the preferred length.

 

⟡Can I customize the measurements after placing an order?

Yes. Once your order is placed, send us your order number and the required measurements via Instagram direct message or Whatsapp.

 

⟡Do you offer alterations?

Yes. Alterations can be made within 7 working days of receiving your order.

Requests made after this period will incur an additional charge of AED 80.

To request an alteration, please contact us through Instagram direct message or Whatsapp with your order number and details.

 

⟡What is your return and exchange policy?

⟡ Custom-made orders are non-returnable and non-refundable.

⟡ Size exchanges are accepted within 7 days of receiving your order, subject to item availability.

⟡ Items must be unused and in their original condition.

⟡ To request an exchange, please contact us via Instagram direct message or Whatsapp with your order number.

⟡What payment methods do you accept?

We currently accept:

⟡ Visa

⟡ Mastercard

⟡ Visa Debit

⟡ Bank Transfer (available upon request)

⟡ Apple Pay (available upon request)